What Are Cookies
tiny files that are downloaded to your computer, to improve your experience. This page
describes what information they gather, how we use it and why we sometimes need to store these
cookies. We will also share how you can prevent these cookies from being stored however this may
downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies...
are no industry standard options for disabling cookies without completely disabling the
functionality and features they add to this site. It is recommended that you leave on all
cookies if you are not sure whether you need them or not in case they are used to provide a
service that you use.
You can prevent the setting offers cookies by adjusting the settings on your browser (see your
browser Help for how to do this). Be aware that disabling cookies will affect the functionality
of this and many other websites that you visit. Disabling cookies will usually result in also
disabling certain functionality and features of this site. Therefore it is recommended that you
do not disable cookies.
The Cookies We Set
process and general administration. These cookies will usually be deleted when you log out
however in some cases they may remain afterwards to remember your site preferences when logged
having to log in every single time you visit a new page. These cookies are typically removed or
cleared when you log out to ensure that you can only access restricted features and areas when
This site offers newsletter or email subscription services and cookies may be used to remember if
you are already registered and whether to show certain notifications which might only be valid
to subscribed/unsubscribed users.
When you submit data to through a form such as those found on contact pages or comment forms
cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set
your preferences for how this site runs when you use it. In order to remember your preferences
we need to set cookies so that this information can be called whenever you interact with a page
is affected by your preferences.
Third Party Cookies
section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics
solution on the web for helping us to understand how you use the site and ways that we can
improve your experience. These cookies may track things such as how long you spend on the site
and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official
Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to
produce engaging content. These cookies may track things such as how long you spend on the site
or pages you visit which helps us to understand how we can improve the site for you.
As we sell products it's important for us to understand statistics about how many of the visitors
to our site actually make a purchase and as such this is the kind of data that these cookies
will track. This is important to you as it means that we can accurately make business
predictions that allow us to monitor our advertising and product costs to ensure the best
We also use social media buttons and/or plugins on this site that allow you to connect with your
social network in various ways. For these to work the following social media sites including;
facebook , instagram & Twitter, will set cookies through our site which may be used to
enhance your profile on their site or contribute to the data they hold for various purposes
outlined in their respective privacy policies.
There are two types of data that we collect:
- "Personal Data” – This is information that identifies you or can be used to identify you. We
may collect and process the following Personal Data about you:
- Your name;
- Your email address;
- Your billing address;
- Your credit or debit card details (however, we only retain certain digits);
- Your telephone number;
- Your IP address;
- Other information you provide by filling in forms on the Website. This includes
information you provide at the time of registering on the Website;
- We may also ask for information if you report a problem with the Website;
- If you contact us we may keep a record of that correspondence;
- Details of the Top-Up transactions you carry out on, and your visits to, the Website;
- Details of the Cheap Calls Credit you purchase through, and your visits to the
We also collect and process the receive mobile telephone number that you provide to us. This
is necessary to facilitate the sending of Top-Up to that number.
"Non-Personal Data”- Like most other websites, Flow gathers statistical and analytical
information. This is what we call Non-Personal Data. Unlike Personal Data, this information
cannot be used to identify or contact you. Examples of Non-Personal Data include browser
types and other anonymous statistical data involving the use of the Website.
How is non-personal data collected?
At Flow we are always looking to improve the Website and Services and help our customers as
much as possible, and collecting this data is an important way of achieving this. We want to
get a better understanding of where our customers come from, what they like and what
improvements they want from Flow. We are always looking to develop, grow and innovate. This
data is a crucial part of the process.
Use of Your Personal Data
We may use this Personal Data for the following:
- To help you send the Top-Up that you have requested and to process any payment connected
with that Top-Up request;
- To provide you with Credit and to process any payment connected with that request;
- To contact you if it's required in relation to the Top-Up that you have sent have purchased
or to reply to any communications that you might have sent us;
- To provide you with information on promotions that might interest you;
- To notify you about any changes to the Website or Services;
- To ensure that content on the Website is presented in the most effective manner for you and
- To provide you with customer care;
- For marketing analysis; and advertising
- For security and fraud prevention purposes.
Hopefully that has clarified things for you and as was previously mentioned if there is
something that you aren't sure whether you need or not it's usually safer to leave cookies
enabled in case it does interact with one of the features you use on our site. However if you
are still looking for more information then you can contact us through one of our preferred